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Sales Support Coordinator

Location: Geyserville, California

Essential Duties and Responsibilities:  

  1. Customer Service (50% to 80%)
  • Daily tracking and reporting of wine sales, as well as final month-end reports to the sales team
  • Process wine orders for: FCW, VDW, Export, Distinctive Label, Private Label, Internal Channels
  • Process food orders for Francis Coppola Foods, LLC (a small Coppola food company)
  • Manage shipments with outside warehousing, as well as internal warehousing
  • Monitor and manage allocations per market
  • Manage customer service communication with company distributor buyers and freight carriers
  • Process Trade Spend invoices: Includes working close with distributors, FCW sales team and accounting team
  1. Sales Support (20% to 50%)
  • Communicating inventory levels, product pricing, department allocations and hold orders with sales team and department managers
  • Administrative functions including, but not limited to typing, filling, answering telephone, scheduling meetings and conference calls, handling mail, making travel arrangements
  • Manage logistics for trade fairs and events including, but not limited to: Registration, wine shipments, marketing, POS materials and related coordination with event organizers
  • Trade Spend support of all distributor invoices – scanning to field sales, filing approvals, submission
  • Respond to consumer inquiries, and complaints
  • Maintain department sales team contact data, pricing, new items and vintage changes
  • Maintain distributor and freight/carrier data
  • Gather key information from production department for weekly reporting of inventory levels for new items, discontinued items, items with packaging changes, to sales team
  • Develop spreadsheets as directed
  • Special projects and other duties as assigned by manager
  1. Trade Support (10%)
  • Manage and coordinate all requests for trade tours and tastings


Supervisory Responsibilities: N/A


Education/Experience:  High School Diploma and 3-5 yrs related experience and/or training; or equivalent combination of education and experience. Wine industry experience preferable.

Knowledge, Skills & Abilities: 

  • Proficient in Microsoft Outlook, Word and Excel, (JDE system experience a plus)
  • Knowledge/experience with scheduling of freight carriers
  • Knowledge of wine shipping, traffic, and order entry
  • Accuracy: Ability to perform work accurately and thoroughly
  • Communication: Ability to communicate in writing clearly and concisely
  • Detail Oriented: Ability to pay attention to the minute details of a project or task
  • Innovative: Ability to look beyond the standard solutions
  • Interpersonal: Ability to get along well with a variety of personalities and individuals
  • Organized: Possessing the trait of being organized or following a systematic method of performing a task
  • Time Management: Ability to utilize the available time to organize and complete work within given deadlines



Physical Demands:

N (Not Applicable)-Activity is not applicable to this occupation.

O (Occasionally)-Occupation requires this activity up to 33% of the time (0-2.5 + hrs/day)

F (Frequently)-Occupation requires this activity from 33% - 66% of the time (2.5-5.5 + hrs/day)

C (Constantly)-Occupation requires this activity more than 66% of the time (5.5 + hrs/day)


Stand-C, Walk-C, Sit-O, Handling/Fingering-F, Reaching Outward-F, Reaching Above Shoulder-F, Climb-O, Crawl-O, Squat or Kneel-O, Bend-F, Working at the Computer-O






Other Physical Requirements

10 lbs or Less



12 lbs or Less



Vision (Near, Distance)

11 lbs to 20 lbs



13 lbs to 25 lbs



Sense of Sound (i.e. Machinery/Tractor Sounds)

21 lbs to 50 lbs



26 lbs to 40 lbs



Sense of Touch

51 lbs to 100 lbs



41 lbs to 100 lbs



Ability to wear Personal Protective Equipment (steel toe boots, safety glasses)


Over 100 lbs



Over 100 lbs




Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Posted: October 10, 2019

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