The primary functions of this position are to promote the sales of wine and non-wine merchandise, enhance Francis Ford Coppola Winery’s company image and provide exceptional customer service to the guests at our property.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
Sales & Service (60%)
Daily Operations (20%)
Education/Experience: High school diploma or GED required. One to two years of retail, customer service or tasting room experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills & Abilities:
Customer Service focused with a sincere desire to create a memorable guest experience
Strong sales background
Warm, personable demeanor
Flexible and a team player
Self-motivated and professional with the ability to multi-task
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of the organization
Ability to solve practical problems and deal with a variety of concrete variables
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Excellent communication skills
Highly organized, accurate and detail oriented
Wine knowledge and passion for wine
Ability to maintain a positive work atmosphere by communicating effectively with clients, management, peers, and subordinates
Computer proficiency in Lotus Suite, basic database management, MS Office, (Word, Excel), Internet, RMS
Weekends, Holidays and some evenings required
Must be 21 years or older. TIPS certified or certified in first 30 days.